Refund & Cancellation Policy

At Swarajya Tyres & Services, our commitment is customer satisfaction and vehicle safety. This policy outlines our cancellation and refund standards for labor, service procedures, tyre sales, and replacement parts.

1. Service Appointment Cancellations

• You may reschedule or cancel any scheduled service appointment at no fee by contacting us via phone or WhatsApp at least 1 hour prior to your designated slot.
• If you have paid an advance deposit for special-order tyres or accessories, advance deposits are fully refundable if the order has not yet been dispatched by our wholesale distributor.

2. Alignment & Balancing Satisfaction Guarantee

• We take pride in our 3D laser wheel alignment. If you experience steering pull, off-center steering, or high-speed vibration within 7 days or 300 km (whichever occurs first) after service, please return to our workshop with your original bill.
• Our technicians will re-inspect and re-calibrate the alignment and balancing at zero additional labor cost.
• Refunds on alignment/balancing labor charges are not issued after service completion; however, complimentary adjustments and corrections are provided under our 7-day workmanship guarantee.

3. Tyres, Tubes & Spare Parts Returns

• Unfitted, unused tyres or parts in original packaging may be exchanged or returned within 3 days of purchase upon presentation of the original tax invoice.
• Once a tyre has been mounted on a rim or driven on the road, it cannot be accepted for retail return. Any issues thereafter will be processed under manufacturer warranty.
• Special order parts or custom rim orders cannot be cancelled once custom order processing has started.

4. Tyre Manufacturer Warranty Claims & Settlements

• In the event of tyre bulges, run-flat damage, or tread separation eligible under warranty, our workshop will process the claim with the manufacturer.
• Warranty settlements (such as replacement tyres, pro-rata credit notes, or manufacturer refund credits) are determined according to the manufacturer's treadwear measurement guidelines.
• Any applicable mounting and wheel balancing charges for replacement warranty tyres remain payable.

5. Billing Discrepancies & Refund Processing

• In the event of an accidental double charge or billing calculation error, the excess amount will be immediately refunded upon verification.
• Digital payments (UPI, Card, Net Banking) approved for refund will be processed back to the original payment source within 3 to 7 business days in accordance with banking standards.

6. Contact Us for Assistance