Privacy Policy

At Swarajya Tyres & Services, we value the trust you place in us when you bring your vehicle for servicing. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our workshop, use our website, or interact with us through WhatsApp and SMS communication.

1. Information We Collect

When you register for services, request an appointment, or receive invoices, we may collect the following details:

• Personal Identification: Name, phone number, and optional email address.
• Vehicle Information: Vehicle registration number, make, model, odometer reading, and tyre specifications.
• Service History: Records of wheel alignments, balancing, tyre replacements, PUC tests, washing, and parts installed.
• Transaction Details: Payment mode, billing records, invoice numbers, and feedback ratings.

2. How We Use Your Information

We use your information exclusively for legitimate automotive workshop operations, including:

• Preparing accurate job cards and invoices for vehicle service work.
• Sending digital job cards, PDF receipts, and service updates via WhatsApp or SMS.
• Notifying you about upcoming wheel alignment, tyre rotation, and PUC renewal due dates.
• Assisting with tyre warranty claims with manufacturers on your behalf.
• Improving customer service based on your ratings and feedback.

3. WhatsApp & SMS Communications

By providing your mobile number during booking or vehicle check-in, you consent to receiving transaction-related messages, digital bills, and essential maintenance reminders via WhatsApp and SMS. You can opt out of non-critical reminders at any time by replying with "STOP" or notifying our workshop desk.

4. Information Sharing & Third Parties

We do not sell, rent, or trade your personal data to third-party marketing companies. Your data is only shared in the following necessary circumstances:

• Authorised Service Providers: Secure cloud infrastructure and billing software partners (AutoChakra / Jikut) that operate our workshop management system.
• Tyre Manufacturers: Solely for processing official warranty claims submitted with your approval.
• Government Authorities: For official PUC certification records as mandated by Indian transport regulations.

5. Data Security

We implement appropriate physical, technical, and administrative safeguards to protect your data against unauthorized access, loss, or misuse. All database records and digital invoices are encrypted and access is restricted to authorized workshop staff.

6. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please reach out to us: